Contact us

Head office

National Lottery Heritage Fund
7 Holbein Place, London SW1W 8NR
Tel: 020 7591 6000 **We are currently having issues with our switchboard. Thank you for your patience.**
Fax: 020 7591 6001
Text phone: 020 7591 6255

Grant enquiries

Via our Online Community

The Online Community is a friendly forum for you to share knowledge, learning, and discuss issues relating to your HLF-supported project.

Via our customer services team

Email: enquire@hlf.org.uk
Tel: 020 7591 6042 / 6044
(9am–5pm Monday to Friday)

Via your local office

Strings Gallery at the Royal Academy of Music

Press office

Customer service

Committees

Who are our committees? HLF has 12 committees – one for each English region, as well as Northern Ireland, Scotland and Wales. They are made up of local people passionate about the heritage in your area and recruited through open advertisement. What do our committees do? Our committees make decisions

Customer service

We aim to provide an efficient and effective service that can be accessed by all.

Making a complaint: England, Northern Ireland and Wales

This leaflet describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.

Contact us

Head office

Grant enquiries

Via our Online Community

Via our customer services team

Via your local office

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Committees

Customer service

Making a complaint: England, Northern Ireland and Wales